Denise Scott at Diehl's is amazing! She scheduled me for an estimate ASAP and got me hoomed up with Hertz for a rental. Her and her team kept me up to date with everything that was going with my car and toom care of everything with my insurance company. They gave me updates before the adjuster contacted me. I was so happy with the sevice, professionalism, and constant contact! Not that I want to uae the collision service again, but I definitely will if there is another accident. Thank you so much Denise and Diehl's! You made a stressful situation way easier for me to handle! And my car looks amazing!
I took my vehicle here after an accident. They were very professional, kind, and informative. I was kept updated throughout the entire process. Repairs were done quickly and correctly. My vehicle looked great when finished. I even received a call to see how my vehicle was a few days after getting it back. Denise was great throughout the entire process. She was very informative and knowledgeable. Denise made this stressful time a much easier and relaxed process. She definitely goes above and beyond. Thank you!
I had my vehicle fixed there after being rear-ended. Denise was great to work with - she provided updates along the way and I knew exactly what was going on with my car. Great service and great communication - Thank you Denise and Diehl!
I took my car there last week and car was done on time and they not only repaired the damage from the accident, they cleaned my car top to bottom and also painted a scratch on the side of my car not related to the accident. Left me updates and was very professional. Very happy with the experience
Took my car here because an insurance company indicated that they had a direct pay agreement with Diehl (Diehl confirmed this). It took them 2 1/2 weeks to fix my car. They charged more than double the estimate without notifying me, then when they had trouble getting payment from the insurance company, they refused to release my car, saying that they did NOT have any agreement with the insurance company. They have, so far, refused to release my car to me for a full week past the time repairs were finished. Horrible communication, inflated prices, and complete refusal to work with me, even after I offered to pay a portion of the charges.
I had done a review on their services about a year ago. Since then i see that my review has been removed. I had one of the worst experiences with this group. My car had some damage to the front fender and to the driver side door from a deer hitting my car. I took the car there and was given a rental, when i get the car back which took a while (i use my car for work and was unable to work while it was in the shop). When i got it back the door seals were not properly installed so you could hear wind though the door. They had also buffed through the paint on my bumper which they deny doing but i know it wasn't there when i dropped it off. I was still unable to use my car for work due to the annoying sound. It took them several weeks to get my car in to fix their mistakes. Now that it has been awhile since the car was fixed the pin stripes that were put back on the car are now falling off and look horrible. I will never take my car back their and will post a review again if this is taken down again.